Privacy Policy

Privacy policy

This Privacy Policy describes how www.Momatos.in (the “Site” or “we”) collects, uses, and discloses your Personal Information when you visit or make a purchase from the Site.

Collecting Personal Information

When you visit our website, we collect certain information about your device, your interaction with the Site, and information necessary to process your purchases. We may also collect additional information if you contact us for customer support. In this Privacy Policy, we refer to any information that can uniquely identify an individual (including the information below) as “Personal Information”. See the list below for more information about what Personal Information we collect and why. 

Be aware of Fraud: Momatos will never save your credit/ debit card details and will never ask for any OTP on call. 

Device information

  • Examples of Personal Information collected : version of web browser, IP address, time zone, cookie information, what sites or products you view, search terms, and how you interact with the Site.
  • Purpose of collection : to load the Site accurately for you, and to perform analytics on Site usage to optimize our Site.
  • Source of collection : automatically when you access our Site using cookies, log files, web beacons, tags, or pixels 
  • Disclosure for a business purpose : shared with our processor Shopify

Order information

  • Examples of Personal Information collected : name, billing address, shipping address, payment information (including credit/debit card numbers), email address, and phone number.
  • Purpose of collection :  to provide products or services to you to fulfill our contract, to process your payment information, arrange for shipping, and provide you with invoices and/or order confirmations, communicate with you, screen our orders for potential risk or fraud, and when in line with the preferences you have shared with us, provide you with information or advertising relating to our products or services.
  • Source of collection : collected from you.
  • Disclosure for a business purpose : shared with our processor Shopify.

Customer Support Information

  • Purpose of collection : To provide customer support.
  • Source of collection : Collected from you.
  • Your Email : If you place an order with us, we send email messages pertaining to your order. We do not sell your email address to other parties. You don't like spam. We don't like spam. Because of this, we only send our newsletter to email addresses that have opted in, and they may opt out at any time.
  • Anonymous Information: We collect non-personal information from you, including your browser type, the URL of the previous web site you visited, your ISP, operating system, etc. We use this information, which does not identify individual users, to analyze trends, to administer the site, to track users' movements around the site and gather demographic information about our user base as a whole. This information is anonymous and is collected by almost all sites that you visit.


Using Personal Information

We use your personal information to provide our services to you, which includes: offering products for sale, processing payments, shipping and fulfillment of your order, and keeping you up to date on new products, services, and offers.

Cookies

Like almost all e-commerce websites, we use cookies. This anonymous information is collected through the use of a pixel tag, which is of industry standard technology used by most major websites. We feel that the use of 3rd party services are done with the motive to improve your online experience, because they allow you to see ads that will be more likely to be something you are interested in.

Our cookies don't store any of your personal information, but they do allow us to do things like keep items in your shopping cart during your visit or provide you with a more personalized user experience. We may use selected third parties for marketing and analysis purposes.

Security

We maintain best practices to protect your information, which includes appropriate physical as well as electronic security measures. We use 128 bit Secure Socket Layer (SSL) technology to encrypt all of your private information when placing an order, which ensures that no one else can read this information.

The Information We Don't Collect

Credit/Debit Card Information. This information goes directly to our third-party, secure payment gateway and is not retained in our servers at all.

Changes

We may update this Privacy Policy from time to time in order to reflect changes to our practices or for other operational, legal, or regulatory reasons.

Contact

For more information about our privacy practices, if you have questions, or if you would like to make a complaint, please contact us by e-mail at customersupport@Momatos.in  or Physically by using the details provided below:

Momatos Retail Private Limited, 401, One World West, Bhopal, Ahmedabad, 380028

 Last updated: [12-03-2024]

If you are not satisfied with our response to your complaint, you have the right to lodge your complaint with the relevant data protection authority. All issues are subjected to Resolve under the Udaipur Jurisdiction. 

Final Disclaimer

You provide all personal information at your own risk. Although we have taken all kinds of security measures for the protection of personal information, we cannot guarantee complete protection.

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