OUR STORES : AHMEDABAD • HYDERABAD • UDAIPUR • BHILWARA • PUNE • KANPUR • AGRA • SURAT • INDORE OUR STORES : AHMEDABAD • HYDERABAD • UDAIPUR • BHILWARA • PUNE • KANPUR • AGRA • SURAT • INDORE OUR STORES : AHMEDABAD • HYDERABAD • UDAIPUR • BHILWARA • PUNE • KANPUR • AGRA • SURAT • INDORE OUR STORES : AHMEDABAD • HYDERABAD • UDAIPUR • BHILWARA • PUNE • KANPUR • AGRA • SURAT • INDORE OUR STORES : AHMEDABAD • HYDERABAD • UDAIPUR • BHILWARA • PUNE • KANPUR • AGRA • SURAT • INDORE OUR STORES : AHMEDABAD • HYDERABAD • UDAIPUR • BHILWARA • PUNE • KANPUR • AGRA • SURAT • INDORE OUR STORES : AHMEDABAD • HYDERABAD • UDAIPUR • BHILWARA • PUNE • KANPUR • AGRA • SURAT • INDORE OUR STORES : AHMEDABAD • HYDERABAD • UDAIPUR • BHILWARA • PUNE • KANPUR • AGRA • SURAT • INDORE OUR STORES : AHMEDABAD • HYDERABAD • UDAIPUR • BHILWARA • PUNE • KANPUR • AGRA • SURAT • INDORE OUR STORES : AHMEDABAD • HYDERABAD • UDAIPUR • BHILWARA • PUNE • KANPUR • AGRA • SURAT • INDORE

shipping policy

1. WHAT ARE THE SHIPPING CHARGES?

Within India:

  • Calculate at the checkout page

International Orders:

  • Calculate at the checkout page

2. WHO WILL BEAR CUSTOMS CHARGES & DUTIES FOR INTERNATIONAL ORDERS?

For international orders, the customs charges/duties/local taxes will be borne by the customer. They are not in our control and we can not assure whether you need to pay or not for a particular order.

3. WHAT IS THE SHIPMENT DELIVERY TIME?

Within India: 3 to 4 working days from the date of dispatch (Please note if your order has multiple products then your items will arrive in multiple shipments.)

International Orders: 12 to 15 working days from the date of dispatch

4. HOW CAN I TRACK SHIPMENT?

You’ll receive an email once your order has been dispatched with the details of tracking numbers. You’ll be able to track the order status after 24 hours of dispatching. You can also track your shipment here.

5. HOW CAN I CANCEL MY ORDER?

Please Note:

  • There can be a certain number of products that we are unable to accept/fulfill and those must be cancelled
  • We reserve the right at our discretion to refuse or cancel any order for any reason
  • If you are charged for your cancelled order with your credit card then the order amount will be revered back to your card account

Cancellation Process:

  • Orders can be cancelled (except the above conditions) until the orders are shipped
  • Please email us at customersupport@momatos.in in case you want to cancel your order. Please include the order number and the product(s) you wish to cancel in the email

6. REPORTING A NON-DELIVERY

If you have not received your parcel within two days of the expected delivery date, please follow the steps below to raise a query:

Contact our Customer Support

  • Call our customer support at .
  • Provide the representative with your order details, including the tracking number,
  • Query Resolution Process: Once your query is received, our dedicated team will initiate the resolution process as follows:

A. Investigation

  • Our team will thoroughly investigate the non-delivery issue, including reviewing the tracking information, carrier status, and any potential delays or disruptions.
  • We may contact the relevant carrier or logistics partner to gather additional information.

B. Communication and Updates

  • Our customer support team will maintain regular communication with you to provide updates on the investigation progress and estimated resolution timeline.
  • We will promptly notify you of any significant findings or developments during the investigation.

C. Resolution

  • If the parcel is found, our team will coordinate with the carrier to ensure prompt delivery to the designated address.
  • If the parcel is determined to be lost or undeliverable, we will initiate appropriate actions, such as issuing a replacement or refund, based on our terms and conditions. However, it is essential to note that queries regarding lost or undeliverable parcels must be raised within two days of the expected delivery date. Failure to report the issue within this timeframe will result in us being unable to accept responsibility for the matter.
  • Exceptions -  This policy does not cover delays caused by exceptional circumstances beyond our control, such as natural disasters, extreme weather conditions, or any unforeseen events that may impact the delivery process. However, we will make every effort to communicate such delays to our customers in a timely manner.
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